Dotting your Ts
Wednesday, April 30th, 2008So for the past few weeks, C and I have been looking forward to our upcoming trip to San Antonio *. Flights and hotel booked, itinerary mostly planned, bags mostly packed, time off work, and mom notified. Looks like it’s a go. This will be our last “hurrah” just her and I for quite some time, so we’re really looking forward to it.
Last night, about 8 or so, I hopped on the airlines website to see if I could sneak in a pre-checkin. I know they allow it at 24 hours (thanks Doc!), and we don’t leave til Thursday afternoon, but I figured I’d try early. I get logged in and plug in the right info in the right boxes:
Your flight departs more than 24 hours from now.
You may check in for your flight between 24 hours and 60 minutes prior to departure time.
No biggie. I glance back at the confirmation email (this is the first time I’ve looked at it) to see if there are any other options. Nope, doesn’t appear to be. Looks like I’ll have to wait until the 24 hours start. Double-checking the flight time, I see we’re set for the afternoon on Thusday, May 8th. Oh good.
This is the point in the movies where you see the expression of the lead actor change from indifference to utter panic. The music does that “dropping” sound (say “Booooooooo” through your nose) and the camera zooms in. Our hotel and plans are set to begin this Thursday, May 1st. Shit.
So I call the airline. I honestly don’t know if it was my fault or theirs. Rather than be angry, I accept responsibility for not knowing, and put the blame on nobody. I’m calm and jovial, apologetic and charming. My compliments and understanding are working on the nice lady with the reservations center. She plugs the correct info into the boxes on her screen, responds with “hmms” and “wells”, puts me on hold, checks this and that, then comes back on. It appears that, since we used C’s miles to save more than half the original fare, we’ll have to go through the Miles folks. She’s apologetic and thanks me for being so calm as she sends me over to those fine folks.
As a guy answers the phone there, I knew my charm would probably have very little effect on the guy. Crap. So I try the good ol’ boy mentality. Joking and laughing, still apologetic, still not assuming responsibility nor assigning it. He works up some options and numbers. Back and forth. “that might work”. “no, that won’t work”. “Good lord man, that’s too early.” *chuckles on both ends*. We finally work something out. Later flight that we hoped for on the departure, and a full day later on the return. Ah well. I thank the guy repeatedly and hang up to call the hotel.
We need to extend our stay over Monday night. Figure there won’t be an issue. After all, its just Monday the 5th of May in San Antonio. What reason would a hotel with direct access to the Riverwalk have to be sold out on the 5th of May in a city with a latino name? (did you hear that music again?).
After a few minutes, the realization of that date sets in as I hear “I’m sorry, we’re booked solid that night. But our other property has availability”. I thank her and resign to finding something nice for that last night there. If we’re moving hotels, it might as well be worth our while. I talk it over with C. We’re undecided and its late (a little after 10 at this point). I suggest she sleeps on it, and I’ll at least lock in the room at the other property.
I call them back and get a different lady this time. She plugs the correct info into the right boxes, and finds that our room is infact available. I promptly lock the room down, chat a bit, thank her profusely, and hang up as I finally exhale.
Marching to bed at 1030, I swear I hear the music that’s played at the end of the sports movie where the injured kid gets up and limps the winning touchdown into the end zone.
Speaking of triumphant sports stories… Ultimate Sportsmanship
* to all would be badguys: we’re in a small town where everyone knows everyone. Plus, our attack cat will be there. You’ll have better luck in the city. But if you do stop in, could you please clean my office? I’ve been meaning to do that. I’ll leave a $10 on the desk for ya.